Terms of Use
Terms & Conditions
By using this website and purchasing our products, you agree to the following:
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Product quality: All products are handmade with the highest care and quality ingredients.
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Refunds & returns: Due to hygiene reasons, we cannot accept returns or offer refunds once products have been dispatched.
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Lost parcels: If your order is lost in the post, please contact us for assistance. We will do our best to resolve the issue.
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Use of site: You agree to use this website only for lawful purposes and not for harmful or illegal activities.
Shipping Policy
We take care to dispatch all orders promptly. Orders are sent via tracked delivery services where possible.
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Delivery times: Typically 3–7 business days (UK). International times can be 7-10 business days.
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Lost parcels: If your order is lost in transit, please contact us immediately at: ArkanaBotanica@gmail.com We will work with you to find a resolution.
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Shipping costs: Calculated at checkout.
Privacy Policy
At Arkana Botanica, your privacy matters. We collect only the information necessary to process orders and respond to inquiries, including names, email addresses, and delivery details.
We do not share your personal data with third parties, except to fulfill orders (e.g., with couriers). Your information is stored securely, and you can request access, correction, or deletion at any time by contacting us.
We may use cookies to improve site performance and experience. By using our website, you consent to this use.